The Cost of Poor Quality


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What is Quality 4.0?

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BY   NICOLE RADZIWILL   ON   JANUARY 2, 2018 •   (  LEAVE A COMMENT  ) Image Credit: Doug Buckley of  http://hyperactive.to My first post of the year addresses an idea that’s just starting to gain traction – one you’ll hear a lot more about from me in 2018:  Quality 4.0 .  It’s not a fad or trend, but a  reminder that the business environment is changing, and that performance excellence in the future will depend on how well you adapt, change, and transform in response. Although we started building community around this concept at  the ASQ Quality 4.0 Summit on Disruption, Innovation, and Change, held in November 2017 in Dallas , the truly revolutionary work is yet to come. The term “Quality 4.0” comes from “Industry 4.0” – referring to the “fourth industrial revolution” – originally addressed at the Hannover (Germany) Fair in 2011. That meeting emphasized the increasing intelligence and interconnectedness in “smart” manu...
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7 Habits of a Mature Quality Culture

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According to Harvard Business Review, less than half of employees say their organization exhibits a culture of quality. And while the benefits of quality culture are huge—think hundreds of millions in savings—getting there doesn’t happen overnight. Instead, it requires sustainable habits that provide a foundation for long-term change. Below, we look at 7 of the most important habits of a mature quality culture. 1. Walking the Talk on Quality It’s a mistake to think aspirational messages like “quality first” are enough to lead your organization to a quality culture. Change is only possible when leaders are engaged at every level, consistently demonstrating quality principles in action. In practical terms, this means leaders must: Make frequent and highly visible appearances on the plant floor Be curious and engage in non-judgmental conversations about quality Roll up their sleeves to help when necessary Avoid behavior that puts cost, output or schedule abo...
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Done is dead – welcome to outcome-driven development

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In-Depth Latest News   Published:  January 8th, 2018  -  Mike Melnicki We’ve all been groomed to measure our work by output. That means defining success as shipping a product, feature or bug fix to customers. To ship more frequently, many of us have adopted agile methodologies. But for many teams, practices of releasing software to customers are still about a decade behind. Saddled with yesteryear’s labor-intensive process, it’s no wonder many companies are shipping updates to customers only once a week at best. The disruptors of today gather analytics on customer behavior one day and ship changes to capitalize on those insights the next. They focus on a new definition of “done” that has nothing to do with coding output and everything to do with making a significant impact for the customer. Welcome to the brave new world of outcome-driven development. Here, “done” means delivering measurable value, not simply completing user stories. Take a...
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